Betting Rules

These rules apply to all bets placed through Heypokies Casino unless a particular game or promotion displays additional conditions. Specific game rules may explain how a game works, how bets are made, how results are determined and how winnings are calculated. If a specific game rule differs from a general rule, the specific rule will normally apply to that game.

You are responsible for reading the information shown on the relevant betting screen before confirming a wager. This includes the selected game, stake, lines, rounds, odds where applicable, possible returns, currency and any other details presented before acceptance. If you are unsure about a rule, do not place the bet until you understand it.

• You must be legally permitted to use online gambling services in the place where you are located.
• You must meet the minimum age requirement that applies to online gambling in your jurisdiction.
• You must use your own account and provide information that is accurate, complete and current.
• You must not use the site for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not allow another person to access or use your account.
• You must comply with these rules, the applicable account terms and any instructions shown on the site.

Heypokies Casino may apply account checks, identity checks, payment checks or other reasonable verification measures where required by law, security procedures or internal controls. You may be asked to provide information or documents before certain account functions can be completed. Any review should be completed honestly and without delay.

Game results are determined by the rules and operating systems applicable to the selected game. Where a game uses a random number generator or another approved random process, the result is produced by that process and is not selected by the player. The outcome shown after a completed round is the result used for settlement unless a clear error, malfunction or other exceptional circumstance requires a review.

A winning bet is settled according to the displayed game rules, the accepted bet details and any terms that apply to the account or transaction. Returns may depend on the stake, the selected option, the result and any applicable limits or conditions. No return should be assumed unless it is shown in the game information or confirmed in the account record.

• A bet may be settled as a win, loss, tie, void or another result defined by the relevant game.
• A round may be completed even if you leave the page, lose connection or close your browser after the bet has been accepted.
• If the system records a result, that record may be used to settle the bet, subject to investigation of a clear technical or operational issue.
• Where a game rule requires a result to be confirmed by an external event or data source, the applicable source and rule will determine settlement.
• If a bet is void under the relevant rules, the stake may be returned or handled in the manner described for that game.

You should not try to influence, interrupt or manipulate a game. This includes using software, devices, scripts, automated tools or other methods intended to obtain an unfair advantage or interfere with normal operation. Collusion, account sharing, fraudulent payment activity and attempts to exploit a known error are not permitted.

If a result or balance appears to be incorrect, stop using the affected feature and retain any relevant information, such as the game name, approximate time, stake and transaction reference. The matter may need to be reviewed before a final decision is made. A review may involve technical records, game records, payment records and other information reasonably connected with the event.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits that suit your circumstances and only gamble with money you can afford to lose. Avoid betting when you are upset, tired, under the influence of alcohol or drugs, or feeling pressure to win back previous losses.

• Decide your spending and time limits before you start.
• Take regular breaks and keep track of how long you have been playing.
• Never borrow money or use essential household funds for gambling.
• Do not chase losses by increasing stakes or playing for longer.
• Consider using available deposit, loss, session or wagering controls where offered.
• Use a temporary break or self-exclusion option if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can raise a question about a bet, result, account entry or technical issue through the support process made available on the site. Include enough information for the matter to be identified, but do not send passwords, full payment details or other sensitive information unless a secure process specifically requests it. Enquiries are reviewed using the information available in the account and system records.

These Betting Rules should be read with the other terms and notices that apply to Heypokies Casino. If there is a conflict, the provision that is required by applicable law will prevail. Otherwise, the more specific rule for the relevant game, transaction or feature may apply. Heypokies Casino may update these rules from time to time, and the current version should be checked before betting.

By continuing to use the site after an updated version is made available, you acknowledge the revised rules to the extent permitted by law. If you do not agree with an updated rule, stop using the relevant service and review the available account options. Please gamble legally, protect your account and make responsible decisions every time you play.