Privacy Policy

This Privacy Policy applies to information collected through the Heypokies Casino website, player account services, games, payment features, customer support channels and other related services. It is intended to give players a clear and practical explanation of how personal information is handled.

By using the website or opening an account, you acknowledge that information may be collected and used as described in this policy. Some information is necessary to provide the services, while other information may be collected when you choose to use optional features, accept cookies or agree to receive marketing communications.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. When changes are made, the updated version will be made available on this page. Players should review the policy periodically, particularly before continuing to use their account.

Personal information is used only for appropriate business, service, security and compliance purposes. The information may be used to create and manage your account, provide casino services, process account activity, respond to requests and communicate important information about the website.

• To register, maintain and administer your player account.
• To confirm your identity, age, eligibility and ownership of an account.
• To process deposits, withdrawals and other transactions, and maintain accurate account records.
• To carry out verification, anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent suspicious, unlawful, unauthorised or harmful activity.
• To provide customer support, investigate complaints and resolve disputes.
• To operate, maintain, test and improve the website, games and related services.
• To send service messages, security notices, account updates and other necessary communications.
• To send promotional communications where you have agreed to receive them, subject to your marketing choices.
• To meet legal, regulatory, tax, accounting, reporting and other compliance requirements that apply to the service.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared where reasonably necessary with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers that help operate the service. These parties are expected to handle information only for permitted purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where required or permitted to protect the service, respond to a valid legal request, support an investigation, enforce applicable terms, prevent fraud or protect the safety of any person. Information will not be sold as a general business practice. If service providers operate in other countries, information may be processed or stored outside Australia, subject to appropriate handling arrangements.

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are subject to reasonable identity checks and may be limited where information must be retained, disclosure could affect another person, or a request cannot be fulfilled for a lawful reason.

• Access: ask for a copy of personal information held about you and, where appropriate, information about how it is used.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer required or there is another valid basis for deletion. Some information cannot be deleted while retention is required by law or needed for legitimate security, dispute or compliance purposes.
• Marketing consent: withdraw your consent to receive promotional emails or other direct marketing at any time. You can use an unsubscribe option in a marketing message or contact the privacy team directly. Withdrawing marketing consent will not usually affect necessary service, security or account communications.
• Restriction or objection: where available, ask that certain processing be limited or object to a particular use of information, subject to applicable requirements.
• Complaint: raise a concern about the handling of your personal information so it can be reviewed and addressed.

To request access, correction or deletion, or to withdraw consent to marketing, email support@heypokiescasino.wtf. Please explain your request clearly and include enough information to help identify your account. For your protection, additional details may be requested to verify your identity before information is released or account data is changed.

A request will be considered and handled within a reasonable time. If a request cannot be completed in full, an explanation will be provided where appropriate. You may also contact support@heypokiescasino.wtf with questions about this Privacy Policy, cookies, information security or the way personal information is used.