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Heypokies Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Heypokies Casino. Please read them carefully before registering, depositing funds, playing games or using any other service available through the website. By using the website, you confirm that you understand and agree to follow these terms, together with any additional rules displayed for a particular game, promotion or service.
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1. General conditions and eligibility
These Terms & Conditions form an agreement between you and Heypokies Casino in relation to your use of the website and any associated online gambling services. They apply to visitors, registered account holders and anyone who participates in games, promotions or other activities made available through the website. If you do not accept these terms, you must not use the website or open an account.
Article contents
You must meet all legal requirements that apply to online gambling in the place where you are located. You must be at least the minimum legal gambling age applicable in your jurisdiction and must not use the website if online gambling is prohibited for you. You are responsible for checking whether access to the website and the services is lawful where you live. Heypokies Casino may restrict access to some or all services where this is required by law, regulation, risk controls or operational requirements.
You must provide accurate, current and complete information when creating an account or responding to a verification request. This may include your legal name, date of birth, residential details, payment information and other information reasonably required to confirm your identity or eligibility. You must update your details if they change. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.
Only one personal account may be opened unless Heypokies Casino expressly agrees otherwise. Your account is for your own use and must not be shared, transferred, sold or made available to another person. You are responsible for keeping your login credentials confidential and for all activity carried out through your account. You should notify the website through the available support channel as soon as possible if you believe that your account or password has been accessed without permission.
- You must not use another person’s account or payment method without proper authorisation.
- You must not create accounts for the purpose of avoiding account restrictions, limits, verification checks or other controls.
- You must not use the website for fraud, money laundering, unlawful activity or any other improper purpose.
- You must not interfere with the website, games, software, security systems or other users.
- You must comply with all instructions, game rules and notices shown on the website.
2. Accounts, verification and use of the website
Heypokies Casino may carry out identity, age, location, payment and source-of-funds checks before or after an account is opened. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal and compliance obligations. You agree to provide documents or information that are reasonably requested for these purposes. Access to an account, particular games or withdrawals may be limited while a review is in progress.
You are responsible for ensuring that the equipment, internet connection, software and security settings you use are suitable for accessing the website. Website content and game availability may vary depending on your device, location, account status, technical conditions and applicable requirements. Heypokies Casino does not promise that the website will always be available, uninterrupted, error-free or compatible with every device.
Technical issues can affect the display or processing of information. If a game is interrupted, a transaction is duplicated, a result is recorded incorrectly or another material error occurs, the relevant activity may be reviewed and corrected in accordance with the applicable game rules and internal procedures. You should not attempt to take advantage of a known error, malfunction, vulnerability or incorrect display. Any benefit obtained through such conduct may be cancelled or recovered where permitted by law.
You must not use automated systems, bots, scripts, scraping tools, malicious software or other methods intended to manipulate the website or gain an unfair advantage. You must not introduce viruses, attempt unauthorised access, bypass security measures or disrupt the operation of the website. Heypokies Casino may investigate suspected misuse and may suspend or close accounts connected with prohibited conduct.
Account suspension or closure
Heypokies Casino may suspend, restrict or close an account where there is a suspected breach of these terms, a legal or compliance concern, a security risk, a responsible gambling concern, an unpaid amount, suspected fraud or any other reasonable operational reason. An account may also be closed at the player’s request, subject to completing any required checks. Where an account is closed or restricted, you must not attempt to create or use another account to avoid the decision.
If an account is closed, any remaining balance will be handled in accordance with applicable law, the outcome of relevant checks and the rules applying to the account. Amounts connected with fraud, prohibited conduct, chargebacks or other unlawful activity may be withheld or reviewed where legally permitted. Nothing in these terms limits rights that cannot lawfully be excluded.
3. Deposits, games, withdrawals and promotions
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment instructions, available methods, minimum or maximum amounts and any applicable processing conditions will be shown on the website at the relevant time. You should check those details before confirming a transaction. Heypokies Casino may reject, delay or reverse a transaction where required for security, verification, technical, legal or payment-processing reasons.
You must not deposit funds for the purpose of transferring money to another person, funding unlawful activity or avoiding a financial control. Payment providers may apply their own fees, terms and processing rules. Heypokies Casino is not responsible for delays or charges imposed by a bank, card issuer, wallet provider or other third party, although reasonable steps may be taken to investigate a transaction issue.
Games must be played according to the rules displayed for the relevant game. Before placing a bet or participating, you should review the available instructions, stake information, eligibility requirements and any applicable game conditions. A wager is generally treated as accepted when it is recorded by the website, unless the relevant rules or an applicable correction process provide otherwise. Results are determined by the game system and the applicable game rules.
Withdrawal requests may be subject to account verification, payment checks, anti-fraud controls and any conditions shown on the website. Heypokies Casino may require funds to be returned to an appropriate verified payment method and may ask for further information before processing a withdrawal. You should ensure that your account and payment details are accurate. The time required for a payment may depend on checks, the selected method, third-party providers and other circumstances.
Promotions and bonuses
Any bonus, promotion, reward, tournament or special offer is subject to its own promotional terms. Those terms may set out eligibility requirements, activation steps, qualifying deposits, wagering or playthrough conditions, game restrictions, expiry dates, maximum benefits, withdrawal conditions and other limitations. The specific promotional terms displayed with an offer will apply alongside these general terms.
You should read promotional terms before accepting or using an offer. Unless expressly stated otherwise, promotions are intended for one person, one account and one household. Heypokies Casino may cancel or amend an offer, or remove promotional benefits, where an offer has been obtained through error, abuse, collusion, multiple accounts, prohibited play or conduct that is inconsistent with the purpose of the promotion. A promotion cannot be exchanged for cash unless the applicable offer terms expressly allow it.
- Do not claim an offer unless you meet all stated eligibility requirements.
- Check whether a promotion applies to particular games, payment methods or bet types.
- Review any expiry date and use the benefit within the period specified.
- Do not use multiple accounts or coordinated play to obtain an unfair promotional advantage.
- Keep a record of the promotional terms that applied when you accepted an offer.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with funds you can afford to lose and never chase losses. You should set personal spending and time limits, take regular breaks and avoid gambling when you are distressed, affected by alcohol or drugs, or under financial pressure.
Tools and support options may be available to help you manage your gambling. These may include deposit limits, session reminders, time-outs, account closure or self-exclusion. The availability and operation of a particular tool will be explained on the website. If you ask for an account restriction or self-exclusion, you must not try to bypass it by opening another account. You may also seek independent help from an appropriate Australian gambling support service or qualified professional.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, process payments, verify identity and age, maintain security, meet legal obligations, manage responsible gambling risks and communicate with you about your account. You should read the Privacy Policy for information about data handling, disclosures, retention and available privacy rights.
You may receive service messages about your account, transactions, security, verification, responsible gambling or changes to the website. Marketing communications are subject to applicable requirements and may include an option to unsubscribe where required. You are responsible for ensuring that the contact and notification details connected with your account remain current.
Intellectual property and website content
The website, including its text, branding, graphics, software, design, game content and other materials, is protected by intellectual property rights. You may use the website only for personal, lawful and non-commercial purposes. You must not copy, modify, reproduce, distribute, publish, reverse engineer, sell or exploit website content without appropriate permission, unless the law allows you to do so.
Liability and third-party services
To the extent permitted by law, Heypokies Casino is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, internet interruptions, device problems, third-party payment services, malicious activity or other technical events. This does not exclude or limit liability where doing so would be unlawful, including rights and guarantees that cannot be excluded under Australian consumer law.
The website may contain links, payment options or services provided by third parties. Those third parties may have separate terms and privacy policies. You should review them before using an external service. A link or payment option does not necessarily mean that Heypokies Casino endorses or controls the third party.
Changes, complaints and governing rules
These terms may be updated from time to time to reflect changes to the website, services, legal requirements, security practices or operational processes. The current version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms, to the extent permitted by law.
If you have a question or complaint, please use the support or contact channel displayed on the Heypokies Casino website and provide enough information for the matter to be reviewed. Complaints may be assessed using applicable internal procedures, account records, transaction information and relevant game or promotional terms. You should allow reasonable time for a review and retain copies of important correspondence.
These terms are intended to operate consistently with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent legally permitted. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.
